Alliance & Leicester Commercial Bank strengthens TietoEnator relationship with 5-year managed service agreement

6 March 2007

Hosted system provides reliability of service and cost transparency

Alliance & Leicester Commercial Bank (ALCB) today announced the signing of a 5-year managed service agreement with TietoEnator. ALCB will continue to use the TietoEnator Instalment Credit Suite to manage its portfolio of asset finance contracts. Under the terms of the managed service agreement, TietoEnator will provide 24 hour IT support for the system. TietoEnator will also develop a new dealer point of sale solution and provide round the clock hosting of the banks Business Objects application.

“This project supports our strategy of developing an end to end system for the management of asset finance contracts. This fully outsourced model will allow us to concentrate on our core business, leaving the day to day running of the systems to TietoEnator” explained Martin Evans, Director of Business Processes, Alliance & Leicester Commercial Bank.

ALCB has managed its asset finance contracts using TietoEnator’s Instalment Credit Suite for a number of years and has now taken the opportunity to bring further efficiencies to the organisation with this managed IT model. “The Instalment Credit Suite continues to support our core business” explained Dave Storey, Systems Administration Manager, at Alliance & Leicester Commercial Bank “enabling us to develop bespoke asset finance products, bring new products to market quickly, react to legislative changes and cope with leasing tax reforms. A fully hosted managed service will provide a first rate contract management system alongside the benefit of known, fixed IT costs for the next 5 years.”

The project will see the bank migrate from a VMS to a Unix platform creating a more integrated IT infrastructure on one of Alliance & Leicester Group’s core operating platforms. A number of immediate benefits are expected once the managed service commences and again when the dealer point of sale system is in place.

“A 24 hour hosted service will bring greater efficiencies to our operation” explained Dave Storey, “particularly if our overnight processing should fail during the small hours of the morning. Round the clock monitoring of the system offers the business a crucial safety net and guarantees service excellence for our customers.”

Improved disaster recovery capability will be another guaranteed benefit to ALCB, with the business able to recover almost immediately from a systems crash. Currently, the business has to recover from its last back up – usually rolling back to the night before. Dave Storey explained “We look forward to being able to recover from 5 minutes before any service failure and continuing with business as usual almost immediately rather than re-creating all files from several hours beforehand.”

Data security is also of paramount importance across the Alliance & Leicester Group and the organisation went to great lengths to ensure that security was top of its agenda when considering TietoEnator to host the system. A comprehensive security audit was conducted by Alliance & Leicester before awarding the contract and the new infrastructure will include encrypted routers, firewalls and a dedicated, secure line for ALCB data.

The introduction of the new dealer point of sale system will complete the project in early 2008. The system will provide on-line quotations and application submission for internal users, external sales staff and brokers. The new system will replace paper based forms with electronic contract documentation, fully automated underwriting including automatic credit searching and provides straight through processing of applications and on-line documentation. “TietoEnator has helped ALCB to successfully manage asset finance contracts over a number of years” said Storey, “and we now look forward to using 100% of the functionality of the system by using the front end proposal system to manage initial customer enquiries and quotations – a cradle to grave system you could say.”

Commenting on the contract with Alliance & Leicester Commercial Bank, Richard Gammon, Managing Director, TietoEnator UK said, “The award of this important contract is further testimony to the appeal of the TietoEnator business model. Our continual investment in long term customer relationships delivers tangible business value, resulting in our very high retention of increasingly satisfied customers.”

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