The Dominion of Canada General Insurance Company (âThe Dominionâ), a leading Canadian property and casualty insurer; and Guidewire SoftwareÂ®, a leading provider of technology solutions to property and casualty and workersâ compensation insurers, today announced that The Dominion is in production with Guidewire ClaimCenterÂ®. ClaimCenter is being used to modernize and replace the companyâs existing legacy claims system in order to better serve the needs of its policyholders and its network of independent brokers.
The Dominionâs phased ClaimCenter roll-out started with 35 adjusters and is on track to include 300 adjusters by the end of May 2007. This initial phase includes personal automobile and personal property, along with some commercial automobile lines.
âOur Guidewire implementation project has gone very smoothly,â said Janet Babcock, vice president and chief information officer, The Dominion. âClaimCenterâs intuitive web interface is a big hit with our adjusters who are able to quickly become proficient on the new system. The feedback from the first group of users has been extremely positive, with the remainder of our adjusters anxious to move to the Guidewire system.â
ClaimCenter provides The Dominion with a modern claims system to optimize claims handling and improve service to policyholders and its network of independent brokers. With ClaimCenter, The Dominion is able to:
â¢ Maintain and improve high levels of claims service to policyholders;
â¢ Capture richer and higher quality data;
â¢ Enhance claim adjusting speed, consistency, and adjuster satisfaction by providing an intuitive and flexible system;
â¢ Leverage a modern, web-based application that is easily configurable to meet continually changing business needs; and
â¢ Enhance claims operational efficiencies and cost control.
âThe Dominion is committed to âdoing the right thingâ and our ClaimCenter decision is no exception. This new system will serve us well for years to come, and enables us to continue improving the excellent claims service our policyholders and brokers expect,â said Jerry Dalla Corte, vice president, Business Process Delivery and Information, The Dominion. âWe have been very impressed with Guidewireâs unique combination of insurance software expertise and deep understanding of our industry.â
Guidewire ClaimCenter is a leading end-to-end claims system for property & casualty insurance. ClaimCenterâs flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim adjusting practices. In addition, a modern technology architecture, providing 100% Web client, and Web services interface enable lower total cost of ownership in any environment.
âWe congratulate The Dominion on all of their hard work,â said Alex Naddaff, vice president, Professional Services, Guidewire Software. âThey have been an outstanding partner on this project. We look forward to assisting The Dominion in bringing even more value to their policyholders through the ongoing replacement of their legacy claims system.â