GaleForce Solutions, a Microsoft Gold Certified Business Solutions partner and provider of customer relationship management (CRM) solutions for the financial services industry, has announced the release of IndustryCRM, a suite of add-on features that extend core Microsoft Dynamics CRM functionality to better serve many vertical industries.
When installed and configured with Microsoft Dynamics CRM, IndustryCRM provides enhanced custom-built features such as enhanced security, customer management, and financial account management functions designed specifically to work to the specific requirements of complex organizations across all industries.
âOur partners and customers have wanted features of GaleForce CRM that werenât previously available as stand-alones outside our core financial services product,â said John Fraissinet, CEO of GaleForce Solutions. âIndustryCRM fulfills the demand for a deeper, more robust CRM experience for Microsoft Dynamics CRM users, and itâs available for any vertical.â
Microsoft Dynamics CRM is one of the fastest-growing complete customer relationship management solutions available today, with automated sales, marketing and customer service tools and capabilities that integrate natively in Microsoftâs popular Outlook and Office products. A broad, horizontal application, Microsoft Dynamics CRM doesn't fulfill some specific functional requirements of industry verticals.
IndustryCRM add-on features enhance the functional capabilities of Microsoft Dynamics CRM without costly or complex development, and support user adoption and productivity by providing cross-industry capabilities within the Microsoft Dynamics CRM environment.
âMicrosoft is committed to enabling our CRM partners to develop innovative enhancements and vertical solutions for the Microsoft Dynamics CRM platform,â said Brad Wilson, general manager of Microsoft Dynamics CRM. âGaleForce Solutions is a great example of how partners are leveraging the power of our platform to deliver value-added CRM solutions that work the way users and organizations work.â
IndustryCRM add-on bundles include Enhanced Security, Enhanced Customer Management, and Financial Account Management, and standalone features such as Relationship Tree, Alerts and Deal Management.
Purchase of IndustryCRM add-ons also include access to the IndustryCRM platform tools and utilities, allowing application developers the ability to further enhance Microsoft Dynamics CRM customization capabilities.