Matthew Josefowicz, manager of Celentâs insurance practice and lead author of the report, commented, âMutual Benefit has been recognized in the Celent report for its online quoting for agents in personal auto which utilizes Duck Creek Technologiesâ EXAMPLE PlatformÂ®.â
Josefowicz continued, âIn addition to reducing turn-around time from six days to less than one on new business, other outstanding results include improved agent satisfaction and improved hit ratio to over 20%. Reusing web services created in this project have reduced Mutual Benefitâs development time on subsequent projects by approximately 40% and reduced user testing time by approximately 60%.â
Duck Creekâs CEO, Doug Roller, said, âWe congratulate Mutual Benefit Group on this well deserved recognition for its online quoting initiative, and we are extremely proud that Duck Creek was able to play a role in this effort. We look forward to our continuing effort with Mutual Benefit and helping them derive maximum value from their Duck Creek solution.â
Mutual Benefit is using the EXAMPLE Platform to implement online quoting, full policy issuance, and policy administration.