Rosgosstrakh (RGS), headquartered in Moscow, Russia, and Guidewire SoftwareÂ®, a leading provider of solutions to general insurance companies, today announced that RGS has selected Guidewireâs industry leading ClaimCenter system. Guidewire ClaimCenterÂ® will support RGSâs end-to-end claims process for personal and commercial lines of business in all claims centres. RGS is Russiaâs largest insurance company with gross written premium of 44.1 billion Roubles (US$1.63 billion). RGS operates over 3,000 branches, regional agencies, sales and claims-handling offices covering every one of Russiaâs 89 regions.
RGS selected Guidewire ClaimCenter as part of the companyâs multi-year strategy to transform itself into a modern insurance company based on the highest global standards. Once implementation is complete, ClaimCenter will be used as the single claims management system by more than 3,000 claims adjusters in over 400 claim centers across 11 time zones from Kaliningrad on the Baltic Sea in the West to Kamchatka on the Pacific Ocean in the East and from Murmansk on the northern Barents Sea to Krasnodar in the South.
âWe chose Guidewire because of the systemâs ability to process current and projected transaction volumes and because of how easy it is to configure according to our needs. We were looking for a system which incorporated best practices in claims settlement. We have already started working on the implementation and are very happy with the progress made thus far.â said Ilya Mikhailenko, vice president, insurance at RGS.
With ClaimCenter, RGSâs claims organization will gain a modern technology foundation with which to transform its claim processes and deliver enhanced service to its policyholders. ClaimCenter will enable RGS to:
Streamline operations and IT maintenance costs by moving to a single claims system, companywide;
Provide unique level of client service in each location of Russia;
Reduce training times and increase productivity through system driven claims handling business rules;
Access real-time comprehensive data for greater visibility and insight into claims processes and operating costs; and
Repeat claims adjusting best practices across all claim centres.
âRosgosstrakh is leveraging modern, proven technology to transform our operations,â said RGS deputy chief of claims settlement department, Ekaterina Gelfand. âWe chose ClaimCenter as it enables us to use common processes and a single core system across all our claims offices and provide the best service to our clients.â
Guidewire ClaimCenter is a leading end-to-end claims system for general insurance companies. ClaimCenterâs flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, a modern technology architecture, providing 100% Web client, and Web services interface enable lower total cost of ownership in any environment.
âWeâre proud that Rosgosstrakh has selected Guidewire.â said John Raguin, president and general manager, international operations, Guidewire Software. âWeâre looking forward to a successful implementation and welcome Rosgosstrakh to the international community of companies that have selected Guidewire.â