According to Jeff Legge, chief information officer of City Holding Company, âWe have enjoyed a long-term technology partnership with Jack Henry, and have successfully supported our customers and our business strategy with its Banker II system. However, after mapping our future technology requirements against the Banker II functionality, we determined that a core system that provides more robust functionality and full integration with more complementary products and services was in our best interest. Although we are an extremely satisfied Jack Henry client and converting to the SilverLake system was our preferred technology path, we conducted a thorough evaluation of core system alternatives. Our evaluation and proposal process confirmed that SilverLakeâs functionality will support our near- and long-term technology requirements, and that Jack Henryâs service culture is most compatible with our service-related expectations. We are excited about converting to SilverLake, about implementing additional complementary solutions, and about the open connectivity that we will now have to niche products with Jack Henryâs jXchangeâ¢ services-oriented architecture solution.â
Mark Forbis , Jack Henryâs vice president and chief technology officer, said, âjXchange is now influencing most of the competitive evaluations in which we participate. Although we provide one of the most comprehensive product offerings that incorporates robust core systems and more than 100 best-of-suite complementary solutions, our experience supporting more than 2,400 core clients has proven that diverse financial institutions have niche product requirements outside our offering. In response, we developed jXchange, a services-oriented architecture framework on a .NET platform that provides open connectivity between our solutions and third-party products. This contemporary integration methodology increases our bank clientsâ operating flexibility, and enables them to leverage their existing and ongoing technology investments.â
Tony Wormington , president of Jack Henry & Associates, reported, âWe consider the ability to retain and expand our existing client relationships as the ultimate endorsement of the value our technology solutions provide, the quality and consistency of our customer service, and the way we do business. City Holding Company, the third largest bank in West Virginia that has a very impressive 42 percent efficiency ratio, is a progressive financial institution that we respect and a client that we value.â
In addition to the SilverLake core system, City Holding Company will initially install an array of Jack Henryâs complementary products and services, including the Intelligence Warehouse/Intelligence Manager business intelligence and analysis platform, Vertex Teller Automationâ¢, StreamLine Platform AutomationÂ®, select modules of the Synergyâ¢ intelligent document management platform, and the Yellow Hammerâ¢ fraud detection and prevention solution.