A maximum cash consideration of Canadian $90 million (â¬63 million) will be paid in three instalments. An initial payment of Canadian $50 million (â¬35 million) will be paid, with the remainder being subject to a two tier earn-out ending in December 2008. The earn-out is calculated as the balance due based on a complete deal valuation multiple of 9 times the forecasted 2008 EBIT, but is capped at Canadian $40 million (â¬28 million).
NuComm had revenues of Canadian $122 million (â¬85 million) for the twelve months ended 31st July 2007. RÃ©al Bergevin, the founder and CEO of NuComm, has signed a contract to remain with the business under the new ownership.
NuComm, headquartered in St. Catharines, Ontario, is a leading North American supplier of contact centre services and has been named one of Canadaâs 50 Best Managed Companiesâ¢ for six years running. Established in 1991 as a consulting organisation, the company ventured into the call centre market in 1995. The ISO registered company now employs over 3,000 people across 14 centres, with 10 centres based in Canada, 2 in the United States and 2 in the Philippines. In addition to NuCommâs existing 480 seats in the Philippines, the company is
currently investing in the opening of a third site, which will add up to a further 1,500 seats.
NuComm has also been active in debt collection since 2005 following its acquisition of a Canadian collections company.
Commenting on the deal, Keith Russell, President and CEO of Transcom, said: âThis is an extremely important move for Transcom. With NuComm, we are firmly established in North America, the largest CRM and CMS market in the world, with significant development potential both in North America as well as the Far East, where NuComm has a significant offshore operation to provide service for North American customers. The merger with NuComm creates both the opportunity for accelerated growth for both businesses and it enables us to consolidate some of our support activities resulting in cost synergies.â
RÃ©al Bergevin, CEO of NuComm, remarked: âI am very pleased to announce this exciting development for our business. In Transcom, we have found the perfect partner. Our companies share a similar ethos and approach towards providing customers with the highest quality solutions, as well as hiring, motivating and retaining the best people. We also have the same vision for the future â to expand margins by increasing the share of near and offshore services, and by further developing the debt collection business. I look forward to realising the significant opportunities that lie ahead for the combined group, and am proud of NuCommâs accomplishment in reaching this stage in our corporate development.â