Metavante Corporation, the banking and payments technology subsidiary of Marshall & Ilsley Corporation (NYSE: MI), today announced software license agreements with two new clients for its document composition software.
These new contracts, one with FortisBC Inc. and a second with EPCOR Utilities Inc., extend Metavanteâs market presence in the utility industry for the CSF Designer software and bring the number of Canadian CSF clients to 12.
Both EPCOR and FortisBC chose to bring the design and processing of their bills in-house after previously outsourcing the entire process. Metavanteâs CSF product enables utilities like EPCOR and FortisBC to reduce costs, more rapidly modify design and control the brand and messaging on their bills, while gaining efficiencies by outsourcing print and mail operations. CSF Designer helps companies with its intuitive and easy-to-use design tools along with the focus on total cost of ownership, making it easy to deploy and offering quick time to value.
CSF Designer will help FortisBC, an integrated, regulated electric utility in British Columbia, redesign and simplify bills to make them easier to read and understand, improve customer relationships, and enhance its marketing capabilities. For example, by providing energy efficiency tips in monthly bills, FortisBC can educate customers on ways to decrease their costs, which may result in a reduction of calls to the FortisBC customer service center.
âWe had set a major initiative to bring our document creation efforts in-house to improve customer communications and gain additional control over bill design and messaging. CSF Designer will make it possible for us to meet this objective and its ease of use reduces the need for specialized technical expertise,â said Mark Warren, Director, Customer Service, FortisBC.
EPCOR, based in Edmonton, Alberta, is one of Canada's top providers of energy and energy-related services and products to customers in Alberta, Ontario, British Columbia and the United States. With the CSF Designer tool, EPCOR will be able to control its monthly bill messaging content and the way that its programs are communicated.
âWe selected Metavante because we needed to connect customer communications to our business strategy through accessible technology,â said Isabelle Michaud, Director of Billing Services at EPCOR. âMetavanteâs CSF Designer product enables us to produce high-quality monthly bills and develop effective communication with consumers.â
âBy focusing on partnership and support, Metavante has developed an expertise in helping utilities use CSF Designer to help realize the relationship-building potential of their customer communications,â said Holly Huggins, vice president, general manager, Metavante CSF. âFortisBC and EPCOR are the latest examples of a growing number of utilities ranging from small to large that have chosen CSF Designer to build relevant and timely customer communications delivering value and improve customer satisfaction.â
A Metavante Payment Solutions product, CSF Designer is the premier customer communications tool for more than 300 clients representing various industries. Metavante provides innovative biller solutions and online bill payment and processing technology that generates millions of monthly payments.