Frank Falco, general manager, Australia, Finantix, comments: âAustralia is a highly competitive market with mature customers, demanding tailored services and options. We believe firms are primed to invest significantly in their technology stacks to address this demand for systems to deliver superior customer experience. We can offer the latest generation technology to support this through our new office, providing a single customer view and capabilities such as profiling and customer-specific pricing.â
With a background in wealth management, Finantix has delivered front-office solutions to tier-one and two banks since 1994. The company has an established presence across Europe and Asia, and Sydney is the location of its ninth office.
Finantixâs technology includes functionality for branch innovation, advice-led selling, CRM, lending and wealth management. This enables financial institutions to service customers more effectively, achieving greater profit, with new levels of visibility into customer behaviour and habits. As a result, they can optimise service levels and create a meaningful dialogue with customers. Its extensive component library delivers a flexibility of approach that can slot into legacy systems, to unlock potential sales opportunities at every touch point via a personalised advice-led process. Financial institutions are able to configure the components to match different retail strategies and types of customers, quickly supporting new sales and customer service channels.
Alessandro Tonchia, strategy director, Finantix, comments: âHaving established our top-tier customer base across Europe and Asia, this development is an important step in our global strategy. Financial institutions in Australia deploy similar sales and services models to Northern Europe by placing an emphasis on channel integration and advice-led selling. This is an ideal fit for our technology, which can help them achieve greater profits from their branch networks.â