Callidus Software, a leader in Sales Performance Management (SPM), and The ReThink Group, a leading European managed services and resourcing company, today announced a global alliance aimed at expanding the geographic reach of Callidus Softwareâs TrueService+â¢ managed service offering. The alliance will offer joint clients a wide range of options for the ongoing management and support of Callidus SPM solutions.
Callidus TrueCompÂ® Manager software manages sales performance and incentives for clients and ReThink delivers Managed Services to support the customer throughout the implementation stage and into software optimisation and client development.
In a recent programme with a leading U.K. retail bank, ReThink has integrated and managed a service for approximately 20,000 cashiers, branch managers, personal bankers and other direct sales and service staff.
In this programme, The ReThink Group has been engaged in a multi-year service contract to manage the business administration of the application, to handle and resolve enquiries from front-line staff and to assist the client in optimising the yield and ROI from the implementation.
âWe are pleased to formalise our relationship with The ReThink Group,â said Leslie Stretch, senior vice president for global sales, marketing and on-demand business at Callidus Software. âGrowth in Callidus-linked managed services has been driven by client demand for seamless, long-term, and business outcome-oriented administrative and technical services that enhance the value of the core SPM implementation. We wholeheartedly believe our managed services offering will provide exceptional value to our clients in the form of reduced costs, improvement in service levels, mitigation of operational risk, and predictability of business outcomes.â
âWe view SPM as a key investment area for leading organisations in the UK and Europe,â said Simon Church, director at The ReThink Group. âOur alliance with Callidus Software will allow us to provide highly cost-effective managed service solutions to new and existing clients and will serve as a growth platform for our business.â
The benefits of managed services include reduced risk, improved service levels and reduced total cost of ownership.