ramsac, a leading IT solutions consultancy, today announced that the London-based New Covent Garden Market Authority (CGMA), a Government backed body responsible for the running of the UKâs largest wholesale market, has chosen ramsac to manage all of its IT functions.
The decision to outsource IT to ramsac is part of a two-year programme to replace the markets 30-year-old infrastructure with fresh, modern facilities that will deliver an exceptional trading environment for tenants and customers. ramsac is providing CGMA with ongoing IT support, helpdesk and remote monitoring to immediately identify and resolve issues, network management and IT asset management. At senior management level an outsourced IT Director will assist in the development of its long-term strategy.
The appointment of ramsac follows an appraisal of CGMAâs business processes, IT usage and requirements. The Chief Executive of CGMA, Jan Lloyd explains, âTo deliver and maintain a project of this scale the skills of a large corporate in-house IT team was needed. However, we were realistic about the associated resource, cost and headache of financing and managing such a department. The obvious choice was to find a company that could be a trusted outsourcing partner.â
Initially, ramsac, was awarded a project to undertake an IT audit and systems health check. Lloyd comments, âWe were so impressed with the professionalism and quality of support from ramsac that we took the decision to outsource all of our IT development and support to them.â
âAs we grow, we will work with ramsac to upgrade the IT to further support the organisation as the business needs change,â continues Lloyd. âThe next step is to assess the use of customer relationship management software and how it could be implemented with our current IT systems to provide a fully integrated customer management system for all of our tenants.â
âramsac has placed the resource and capabilities of a large organisation IT department at our immediate disposal,â concludes Lloyd. âWe continue to have a lot of new developments happening right across the market and ramsacâs support at a strategic and operational level plays an important part in this growth.â