Cordys Builds Better Access and Management to WebEx’s Worldwide Business Processes

20 August 2007

WebEx â„¢ Communications, Inc. is the leading provider of web communication services enabling greater productivity and cost-efficiency across the enterprise.

With annual revenues in excess of $200 million, WebEx’s 28,000 customers include Boeing, BEA, Agilent, Kodak, and Kyocera. WebEx holds nearly 64% of the market share in online meetings and web conferencing services. WebEx services are used across the enterprise in sales, support, training, marketing, engineering and product design.

WebEx utilised multiple proprietary and third party applications from a diverse number of providers, to handle critical information. WebEx departments worldwide relied on these varied solutions to separately manage independent financial and customer lifecycle management information. However, multiple applications did not easily interface with one another. The disparate applications prevented WebEx employees from viewing aggregate data and often required several steps to complete a task. This arrangement no longer offered WebEx the required scalability to meet the demands of its growing business complexities - Cordys was tasked with developing a solution to this enterprise-level problem.

In conjunction with WebEx, Cordys developed two web services-based solutions to handle both customer lifecycle management and financial processes, called service lifecycle management (SLiM) and business lifecycle support system (BLiS), respectively.

Cordys is a Business Process Management Suite that enables the creation and management of web-services based and process-centric composite applications. These solutions join existing heterogeneous applications with new functionality, reducing IT costs and complexities, and supporting evolving business needs. The Cordys platform creates openness, realtime integration, availability of information and access to vital information across the enterprise.

Cordys’ first venture on behalf of WebEx was SLiM, a customised web based unified portal designed to provide multiple departments with historical trend information on usages of WebEx’s web communications Services. The solution aggregates critical customer and service knowledge from applications and locations worldwide. SLiM also offers real-time diagnostics and predictive trouble-shooting capabilities of its worldwide communications network, enabling engineers to discover and solve problems faster.

WebEx was so impressed with Cordys’ initial solution that the two companies collaborated on a second solution to handle WebEx’s financial management needs. The end result, BLiS, is another customised web based unified platform that integrates the key functionality of WebEx’s multiple legacy financial systems with new functionality using web services standards. BLiS also aggregates critical customer, product and service financial information, from order entry through payment receipt, and across the organisation. BLiS then presents this combined functionality and cumulative data through a unified access portal, enabling all departments to share information and manage business processes.

Cordys based solutions provide WebEx with real-time visibility and access to critical enterprise-wide business processes. Thanks to Cordys, WebEx has been able to increase the life-cycle of proven legacy business functions and to re-use the functionality as Web Services.

In April 2003, Forbes announced that WebEx has been the #1 fastest growing technology company over the last five years, based on compounded annual revenue growth of 186%. Thanks to Cordys, SLiM and BLiS provide WebEx with a scalable and unique foundation on which to expand and develop the business in the future and help ensure that WebEx’s tremendous growth continues.

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