SunTec Business Solutions, the leading provider of relationship based pricing and customer centric billing software; today announced strengthened local support in the US, with a dedicated center to cut down on customer response time, and an expanded presence globally.
The improved support arrives as part of SunTecâs increasing focus on telecom and banking and financial services and insurance (BFSI) in the US, shortening the time needed to resolve customer inquiries. The new center will first deliver support to next generation telecommunications firms such as Cable One, the cable television division of The Washington Post Company.
âWeâre excited about the new US-based customer support center,â said Kishore Reddy, director of voice services, Cable One âWorking with SunTec has been a profitable experience from the get go and it will only get better, with this latest offering proving their dedication to a positive customer experience,â added Reddy.
Beginning with support operations for Cable One, SunTec will continue adjusting the resource for existing and new clients in a phased manner.
âOur US Support Center was created to provide total support to clients even after the project goes live, and we are confident in plans to extend support to all of our telecom and BFSI clients in the region,â said Nanda Kumar, SunTec CEO.