Timezone Digital Storage, a Document Scanning Bureau, located in Ellesmere Port, Cheshire, turned a potential customer loss into a positive gain with some astute thinking and help from Avanquest, leaders in Business Communications Management.
Timezoneâs customer, Helena Housing is a housing association based over several locations in St Helens, Merseyside. Timezone supplied a scanning service to Helena Housing, scanning their regular quantity of redundant tenancy files. This provided Timezone with regular business and a steady revenue stream.
The benefits of a good relationship with their client meant that Alan Edge at Timezone was aware of the Associationâs plans to modernise and improve their manual documentation processes and replace it with a document management system. Paper documents would cease to exist, so there would be no ongoing need to scan obsolete documents at the end of their lifecycle.
Timezone recognised this as a positive opportunity. Their Bureau could actually help Helena Housing achieve their objectives, which included the scanning of 2,250,000 unstructured archived tenancy documents, allowing them to maintain their association with Helena Housing as a preferred supplier.
An Alchemy document management system, supplied by Avanquest Solutions is now integrated with Helena Housingâs management system allowing users to access documents at the click of a button.
Alchemy software is a flexible document management solution that provides scaleable document and data management at an affordable cost with ease of use. The solution will work within an organisations existing network of Multifunctional devices â copiers, printers and scanners.
âAlchemy was clearly the best choice for Helena Housingâ says Ian Robertson, Project Manager at Helena Housing. âAvanquest UK focused on our specific needs as a Housing Association and tailored both the interface and development of the system to meet our exact requirements. They have knowledge and experience in handling large volumes of documents and demonstrated a strong ability to work with us to ensure that we meet all of our goals.â
Expertise provided by Avanquest has been able to add value to Timezone as a supplier, resulting in an Alchemy implementation specifically tailored to the business and operational needs of Helena Housing.