Celentâs report, Document Management for Insurers: Overview and Solution Spectrum, published 30th August 2006, available directly from Celent, classifies more than 20 vendors to help insurance companies understand their technology options in different areas of document management. This classification is primarily determined by current market positions based on client base and industry momentum.
"Document management is a key issue for insurers. Every step of the insurance product life cycle from product definition through distribution, underwriting, service and claims relies on the creation and handling of internal and external documents,â says Manager of Celentâs Insurance group and co-author of the report, Matthew Josefowicz. "Managing the creation, distribution, acceptance and routing of all this paper-based (and electronic) information is a major taskâ.
"Celentâs recognition of Xenos is validation of our technology for insurance customers to speed policy origination via straight-through processing and to reduce call centre volume by shifting common inquiries online, such as Explanation of Benefits,â says Director Products and Marketing at Xenos, Patrick Smith. âLegacy systems that are ill-equipped to handle straight-through processing and unstructured documents housed in disparate archives in incompatible formats are among the obstacles overcome by deploying Xenos software solutions â without reengineering,â Smith said.
The Xenos product suite comprises d2eâ¢, a high volume document stream transform server, with adapter support for IBM, FileNet, Mobius and Oracle ECM archives, infoWEBâ¢, a portal plug-in for federated access to and e-statement presentment of archived information assets and terminalONEâ¢, a data interchange server to enable straight through processing into legacy environments.