âA further step change in service levels has now been delivered. ALFA provides ING Lease with a powerful web portal dedicated to the needs of vendors and brokers,â said Justin Cooper, president of CHP North America. âThrough a secure Web site, they are able to load new proposals and gain near instant credit decisions. Clear visibility of the process is critical to achieving customer satisfaction, so ALFA uses its workflow techniques to automatically keep all parties informed and to manage the smooth transition of each proposal through loading, credit, document production, checking and payout.
âFurther capabilities allow the vendor or broker to manage a number of in-life events such as customer inquiries, statement requests and payoff quotations. This both improves business relationships and reduces the processing load on the finance company,â Cooper added.
Chris Stamper, chief executive officer at ING Lease commented, âWhat sets ING Lease apart from others is our ability to match our own requirements and those of our introducers in order to provide efficient, effective and profitable relationships. Our ALFA software platform forms a major part of that proposition, being instrumental in delivering our service level agreements to vendors and brokers. I am delighted to say that the project has been a great success, completing to plan, and with record numbers of proposals being loaded through this channel. We have further web developments due to be launched later this year and I have every confidence that they will be both what our customers want and at the same time provide increased efficiency to ING.â
Cooper continued, âFrom CHPâs perspective, this is a significant step forward, forming part of our move towards delivering a software toolset that better integrates the asset finance value chain. The asset finance business as a whole has been slow to grasp the potential of technology to better integrate the businesses and individuals involved. CHP has invested heavily in extending ALFAâs e-business channel, which now makes implementations such as this for ING Lease relatively straightforward to achieve. Projects are now a matter of joining up the plumbing rather than building from scratch. The coming months will see further significant project deliveries from CHP globally, as companies look to improve service levels, reduce costs and work better with their many business partners.â
The asset finance industry has seen a strong shift from a direct sales approach towards sourcing business through vendors, brokers and manufacturers over the past three years. ING Lease was an early adopter of this approach and has positioned itself to provide exceptional service levels to its business partners. Critical to its success has been the underlying software platform, ALFA Systems.
âWe are particularly proud of what ING has achieved with ALFA,â said Ian Hargrave, a founding director of CHP Consulting with responsibility for the ING account. âThey have demonstrated what can be done with an end-to-end solution. ALFA provides a solid foundation for the business, freeing up resources and enabling innovation at the front end. This is what ALFA is all about, providing a toolset that enables our customers to excel.â