âWith the DOC1 Suite we are able to personalize client documents, order invoices, account statements and annual tax certificates very flexibly and tailored to our clientsâ, says Andreas Schubert, IT Consultant at the IT department of Deutsche WertpapierService Bank AG. âWith the solution, we can design any arbitrary document freely in the layout and individually process any document to suit our customers. As a result, the quality and attractiveness of customer documents improve, and for our clients, the communication with their customers also benefits. In the long run, not only customer loyalty but also customer satisfaction increasesâ, Schubert explains.
Everything is now running almost automatically, and the first document batches have gone into production without significant technical problems. âAt the moment, we are updating from DOC1 Suite 5.1. to version 5.3. In the course of the 3rd quarter of 2006, we are going to implement Message 1, a module of the DOC1 suite based on a thin client architecture. With Message 1 we are going to individualise client specific documents. Our client consultants have access to the Message 1 function, enabling them to personalise client documents independentlyâ, says Schubert. âAll in all, we are very satisfied with the solution. The functional cover, the completion of large data volumes, while at the same time, providing the highest process quality, together with the professional cooperation with Group 1 Software, are essential success factorsâ, adds Schubert.
The DOC1 suite is a software package for generating dynamic documents on different system platforms based on a WYSIWYG environment. Personalized, demand-led documents can be created and provided to the customers electronically or in a conventional paper format. Individual designed documents create a higher acceptance with the customer since the quality of the information is increased, and communication and customer loyalty are improved in the long term.