Intervoice, Inc., (NASDAQ: INTV), a world leader in converged voice and information solutions, announced today that it is increasing its investment in China by establishing dedicated sales and support personnel through its partnership with Alliance Digital.
Intervoice has been selling and supporting its converged communications products in the Chinese market since 2001. The company developed its business in China by selectively partnering with local and regional sales and distribution leaders such as Alliance Digital and IT Apps. As a result, Intervoice currently supports customers across a variety of sectors in the region, including insurance, logistics, manufacturing, telecommunications and the public sector.
Intervoice has been particularly successful in the financial services sector with its partner IT Apps. This relationship has allowed Intervoice to add the following financial services companies to its customer roster: Industrial and Commercial Bank of China, Bank of China, China Construction Bank, Agricultural Bank of China, Huaxia Bank, Shenzhen Development Bank and China Everbright Bank. Intervoice allows financial services companies to go beyond connectivity, focusing on providing a high level of customer support, and streamlining operations for cost-efficient channels.
âCustomer service technology is increasingly becoming a major focus in China as the countryâs economy continues to expand, personal income levels rise and consumer spending increases. This is fueling more commercial and consumer transactions and really driving the need for more sophisticated customer service technology,â said Daniel Hong, lead analyst, Datamonitor. âIntervoice has already established a presence with key customer wins in the voice automation and call centre market in China. The company is ideally positioned to take advantage of Chinaâs new focus on customer service by offering an innovative converged communications solution.â
Intervoice has many call completion services such as traditional IVR (integrated voice response), voice delivery, voice portal, notification, and traditional voice and enhanced messaging that meet the needs of network service providers and enterprises. As the Company has adopted a converged platform strategy, there will be opportunities to support contact centre and network applications through a single user interface, thereby increasing subscriber satisfaction and retention.
Intervoice is a global market leader in developing IVR and voice self-service applications, and has redefined the IVR playing field in China. âOur solutions support speech recognition and text-to-speech technology, including Mandarin and Cantonese and we are leveraging our customer solutions to reach out to a larger base of customers in China,â said Jim Milton, Chief Operating Officer, Intervoice. âChinaâs market is an excellent platform to showcase our technology. The region has a number of exciting prospects for us. Since we began doing business in this area in 2001, we have strengthened our footprint by forming alliances with companies that have a strong local presence to help us drive growth in this market.â
A press conference will take place on Wednesday, October 25 in Beijing to publicly recognise and introduce Intervoice to the market. Intervoiceâs Jim Milton, Chief Operating Officer, George Platt, senior vice president of global channels and sales operations, and Michael Greco, managing director of Intervoice Asia Pacific will be in attendance.