Crédit Agricole Centre France Reports Strong Results Using Exstream’s Dialogue Software

25 October 2006

Exstream Software, Inc. today announced the leading bank in France’s Massif Central region, Crédit Agricole Centre France, reports positive results using its Dialogue enterprise software to streamline document creation processes and produce more effective communications for clients. Crédit Agricole Centre France is a regional division of the bank Crédit Agricole, operating its activities in five of France's départements—Allier, Cantal, Corrèze, Creuse and Puy-de-Dôme—located in the Auvergne and Limousin regions. The bank is using Dialogue to provide its customers—farmers, private residents, businesses, professional services, local authorities, shop owners and tradesmen—with customised transactional documents that improve their overall experience with the company. Using Dialogue, the bank reports it has optimised the entire process of producing the more than 55 million correspondence and statement pages it produces every year for clients (approximately 230,000 each day), reducing development time for simple documents to four hours, and to less than five days for very complex document applications that include dynamic tables and sophisticated rules. Additionally, Dialogue is used by the bank’s marketing department to produce 10 or more customised mailings each week.

With the aim of streamlining its document creation processes and providing customised correspondence to improve customers’ overall experience with the bank, Crédit Agricole Centre France began a serious evaluation of available market solutions in 1999. The company had two absolute requirements: switch to hardware capable of continuous printing and find a software solution that allowed it to design and create fully customised customer documents in-house. The company investigated many solutions available on the market, and chose Exstream’s Dialogue as its software solution because of its breadth and depth of functionality—especially for integrating with existing systems and data, and its intuitive design environment for developing sophisticated document applications quickly. Over a six month period, the bank’s team converted 250 documents to Dialogue, making each one customised for the recipient.

"We are very pleased with our Exstream Dialogue solution,” said Martine Muller, electronic publishing project manager at Crédit Agricole Centre France. “In particular, we've been pleasantly surprised by the amount of time it has saved us. It's an investment that has more or less paid for itself.”

“As a leader in France’s banking industry, Crédit Agricole Centre France is a forward-thinking company that understands the importance of improving customer experience,” said Jean-Jacques Joly, Managing Director for Exstream France & Southern Europe. “We are very happy that Dialogue is satisfying the bank’s requirements with bottom-line results in cost and time savings, and most importantly, customer satisfaction.”

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