With the aim of streamlining its document creation processes and providing customised correspondence to improve customersâ overall experience with the bank, CrÃ©dit Agricole Centre France began a serious evaluation of available market solutions in 1999. The company had two absolute requirements: switch to hardware capable of continuous printing and find a software solution that allowed it to design and create fully customised customer documents in-house. The company investigated many solutions available on the market, and chose Exstreamâs Dialogue as its software solution because of its breadth and depth of functionalityâespecially for integrating with existing systems and data, and its intuitive design environment for developing sophisticated document applications quickly. Over a six month period, the bankâs team converted 250 documents to Dialogue, making each one customised for the recipient.
"We are very pleased with our Exstream Dialogue solution,â said Martine Muller, electronic publishing project manager at CrÃ©dit Agricole Centre France. âIn particular, we've been pleasantly surprised by the amount of time it has saved us. It's an investment that has more or less paid for itself.â
âAs a leader in Franceâs banking industry, CrÃ©dit Agricole Centre France is a forward-thinking company that understands the importance of improving customer experience,â said Jean-Jacques Joly, Managing Director for Exstream France & Southern Europe. âWe are very happy that Dialogue is satisfying the bankâs requirements with bottom-line results in cost and time savings, and most importantly, customer satisfaction.â