BPM more important to UK businesses than the rest of Europe but lags behind on delivery FileNet survey reveals

17 October 2006

87% of UK businesses rate BPM as important to achieving their goals but less than half can predict the impact of process change

FileNet Corporation (NASDAQ: FILE), the leading provider of Enterprise Content and Business Process Management solutions, has discovered that UK businesses value BPM solutions far higher than their counterparts in mainland Europe. 87 per cent of UK organisations rated BPM as ‘important’ or ‘very important’ to the achievement of key business objectives, compared with just 37 per cent of French companies. The survey, conducted by research firm Vanson Bourne, reached out to 150 senior technology managers in major organisations in Benelux, France, Germany, Italy and UK.

UK lags behind the rest of Europe in deploying BPM but aims to turn the tables

Despite the recognition that BPM is key to achieving their goals, UK businesses are the slowest at deploying them. Just 10 per cent have a single enterprise-wide BPM solution, compared to a Europe-wide average of 25 per cent. However, UK businesses are set to turn these figures on their heads with two thirds of companies aiming to have a BPM solution implemented or a BPM project in progress within the next two years. Over half of respondents from other nations stated that they had no plans to address BPM at all within this timeframe.

Whilst UK businesses know process is important, they are the worst at measuring the effects of process change

Surprisingly, less than half of UK respondents were able to predict the impact of process change on their business and less than two thirds were able to tell even after the changes had been implemented. This compares poorly with Italian businesses where 90 per cent of senior IT managers believed that they could accurately model the effects of changes on business process and 87 per cent are able to analyse the impact of change following its deployment.

Brenda Morris, Regional Vice President, Northern Europe said: “IT managers in the UK are embracing the concept of Business Process Management and working to secure its deployment. In Europe as a whole, 47 per cent of respondents who hadn’t rolled out a BPM solution said that nothing had prevented them from doing so. By contrast, in the UK, every single IT manager who had not deployed BPM had been prevented by a business reason such as lack of budget or user resistance to change. However, with 66 per cent of companies planning to address or have addressed BPM within the next two years, we expect to see UK businesses leapfrogging their continental counterparts in reaping the benefits that BPM brings.”

BPM is a way of doing business, not just a product

Furthermore, the survey shows that European organisations have four critical performance measurements which are seen as crucial to their ability to successfully manage their business: cost efficiency (67 per cent), growth (55 per cent), competitiveness (45 per cent) and customer service (43 per cent).

The strong correlation between these critical performance measurements and the most important pressure points to optimize processes - cost efficiency (70 per cent), growth (48 per cent), customer service (46 per cent) and competitiveness (43 per cent) - demonstrates the need for efficient automated management techniques at a company’s core. Only 11 percent have implemented enterprise-wide BPM; the remainder are using a range of less efficient and time-consuming techniques. For example, manually collating all the information (31 per cent), pulling data from dispersed systems (32 per cent) or through disparate BPM-systems (22 per cent). And yet, the research has revealed that those that have implemented enterprise-wide BPM have much higher satisfaction ratings on delivering real- time data across their key parameters.

Stephan Van Herck, Senior Vice President FileNet EMEA, said: “Business Performance Management is a complex, but essential process as it is helping improve the operational environment of your organisation. It reduces costs, cycle times and latency, improves customer service levels and reaction times, while increasing agility and employee effectiveness, driving profitability and allowing business decisions to be made faster. Business Performance Management is about doing more with less.”

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