Metropolitan Reporting Bureau, the first company to specialize in providing all types of public safety reports to the insurance industry, and Guidewire SoftwareÂ®, Inc., a leading provider of solutions to property and casualty and workersâ compensation insurers, today announced an alliance to offer insurance carriers new opportunities for improved claim processing efficiencies and costs.
As a result of the companiesâ joint effort, Guidewire ClaimCenterÂ® clients can now leverage Metropolitan Reporting Bureauâs expertise and value-added services to easily order public safety reports at any point during the life of the claim. By fully integrating with ClaimCenter and automating much of the report ordering, completion, and tracking processes, insurers benefit from enhanced claims adjusting procedures, lower claim costs, and improved customer service.
Combining ClaimCenterâs robust business rules and task assignment engine, with the new integrated report ordering capabilities, enables Guidewire clients to customize âreport orderingâ thresholds and configure a claims adjusting environment that automatically recommends (or requires) the ordering of a public safety report at pre-determined trigger points.
âWe continually listen to our clientsâ needs when it comes to our development direction,â said Priscilla Hung, vice president, Alliances at Guidewire Software, âand public safety report integration was on the top of most lists. The integration with Metropolitan Reporting Bureau allows us to better enable our clients to achieve claims excellence in the most time efficient and cost effective manner.â
âWe are pleased to be part of the Guidewire ecosystem,â said Holden Hummel, chief operations officer at Metropolitan Reporting Bureau. âClaimCenter is a perfect example of what a modern P&C claim system should offer. The combined expertise of our two organizations offers invaluable support to property and casualty insurers as they face the challenge of a constantly evolving claims environment.â