Bell ID, worldwide technology leader in the field of smart card management solutions, today announced it has signed an agreement with Airos Group to provide local 2nd-line support and 24/7 support for Bell IDâs growing list of Canadian clients.
The new support services, provided by Bell IDâs support partner Airos Group, extend Bell IDâs standard support offerings providing local Canadian Banks and other potential ANDiS users with additional service options, including local 2nd -line support from certified ANDiS experts as well as different 24/7 support models.
Airos Group is providing a team of experienced smart card experts with in-depth knowledge on ANDiS Management Systems. This team will be able to react quickly and resolve ANDiS problems locally. Depending on the service level agreed between the end customer and Bell ID, a variety of customer-specific support requirements can be offered with fast resolution commitments.
A full call centre in Canada, local second line ANDiS technicians as well as redundancy systems made available for the purposes of problem simulation at Airos will allow Bell ID to satisfy even the highest support expectations of prime Canadian customers.
Oliver Burke, General Manager Partners and Marketing at Bell ID commented: âGaining Airos as a support partner for the Canadian market was an important milestone within Bell IDâs Canadian strategy. Finding companies with a long track record of smart card projects and a good reputation within the banking industry is difficult. Airos fits this bill perfectly and provided the required commitment to train their staff on ANDiS solutions, which makes our Canadian customers and us very happy.â
Miki Radivojsa, CEO of the Airos Group commented: âBell ID has developed a best of breed solution for Smart Card Management that is fundamental for any multi-application EMV rollout. We feel that the ANDiS product coupled with Bell-ID and Airos technical support will provide an offering that will support all EMV smart card management needs for Canada financial institutionsâ.