Exstreamâs Dialogue software provides a single platform for enterprises to design, manage, and deliver fully personalised business communications of all types for high-volume, on-demand and interactive delivery. Integrating Dialogue with Fiservâs three component-based property-casualty core processing systemsâPolicy STARÂ®, Claims Workstation and Advanced Billingâallows insurers to streamline policy administration and deliver higher quality, fully personalised and compliant billing, claims and statutory reporting documents.
âThis partnership unites the power of Exstreamâs Dialogue software with the capability to achieve operational excellence using our core systems,â said Gary Sherne, president of Property & Casualty Solutions for Fiserv. âDialogueâs architecture and automated capabilities for insurers complement Fiserv's web-based Policy STAR, Claims Workstation, and Advanced
Billing solutions. Together, our joint solution allows companies to more effectively manage the customer experience from quoting and policy issuance, through ongoing customer service.â
âWe are excited about this agreement as it allows our two organisations to work side-by-side to provide superior document technology solutions for property and casualty insurers,â said Michael Charest, vice president of insurance solutions at Exstream. âThe combination of Exstreamâs market-leading Dialogue enterprise personalisation solution and Fiservâs property-casualty core processing systems gives insurers a total solution for streamlining policy administration processes and improving the overall customer experience.â