Mr Sanz Y Prast, IT Vice President at Total Oil Trading and Shipping, said: âOur aim was to fully integrate our three sites in Houston, Geneva and Singapore. We wanted to have an integrated system from one supplier that provided a complete solution. The integration between the current IT system and the telephony was completed very successfully. We know that this integration will offer more capabilities in the future because of the open systems strategy of Orange Business Services. This is very positive for us - this successful deployment will now become the reference for any further IT deployment.â.
This integration is Totalâs first step towards global adoption of the full suite of Orange Business Servicesâ solutions, including the Etrali Mach 3D trading turret, a recording system, and the JadeSuite for management, supervision, remote monitoring and accounting.
Following the integration in Houston and Geneva, the aim is to complete the global rollout process by the end of this year with the installation in Singapore. With the main infrastructure in place Total will continue with the implementation of the IP Gateway at each site and a back-up system for disaster recovery in Geneva. This back-up site will help to optimize the investment and performance of the Geneva trading room.
One of the key advantages of Orange Business Services over competitors is that it provides a turnkey solution and a single point of contact; Total was especially pleased with the customer service and technical support it received.
âI was impressed because all the requested modifications were done in âreal-timeâ,â said Mr. FrÃ©dÃ©ric Lhomme, Networks & Communications manager at Total Oil Trading & Shipping. âFor us it was real proof of the flexibility, professionalism and commitment of the Trading Solutionsâ team.â
Sanz Y Prast agrees: âThe team really understood our language, our demands, our challenges and was able to call on resources in each location to provide full support. The solution addressed all our concerns regarding the integration of IP telephony on both the administrative and trading sides. Our new global telephony platform allows not only traders but all our staff to increase productivity and make the most of their communications tools.â
Comments Laurent BarbÃ©, Trading Solutions Senior VP at Orange Business Services: âWe are delighted that Total Trading & Shipping has chosen us as their supplier. It has been a privilege to be able to play such a significant role in the integration of their systems, and we are now looking forward to completing the global rollout.â