HSBC chose to install Dieboldâs 3030 bulk cash deposit terminals to provide online and instant credit of cash deposits to HSBC merchants and personal account holders. HSBC has recently started to allow the deposited notes to be recycled through the ATM channel, thus improving cash handling and management efficiencies within the bankâs branch network.
Dieboldâs 3030 bulk cash deposit terminal manages many different note types distributed by all United Kingdom issuing banks, including England, Scotland, Northern Ireland and the Channel Islands. Supporting deposits of up to 200 notes per transaction, the unit works by validating deposited cash, separating suspect from genuine notes and fit from unfit. Potentially fraudulent notes are held back for further investigation, while fit notes will be recycled through the ATM to be dispensed for cash withdrawals. This has a number of efficiency benefits: bank employees are freed from routine tasks such as counting and reconciling cash collected through a conventional teller position, allowing them to be more customer-facing.
Commenting on the partnership, James Chen, vice president for Dieboldâs Europe, Middle East and Africa/Asia Pacific division, said: âWe are delighted to count HSBC as one of our customers. They are forward-thinking in adopting self-service deposit automation. We are pleased that Diebold provides HSBC with a complete solution, leveraging the flexibility of the 3030 bulk cash deposit machine and Dieboldâs AgilisÂ® Power software architecture, which has resulted in excellent customer adoption and improved productivity for HSBCâs busy branch staff.â
David Nibloe, Head of Express Banking at HSBC, said: âWe are delighted with the customer acceptance of the cash deposit device. Personal and business customers alike find the device very intuitive. And coupled with our innovative branch design we believe we have a winning formula. We are witnessing large scale acceptance of automation for cash deposits, where previously the trend was the automation of cash withdrawals.â
Dieboldâs 3030 bulk cash deposit machine uses proven reliable technology that was first introduced in Asia Pacific in 2002. The technology is widely accepted in that region, particularly in China with the most recent order from Chinaâs Bank of Communication.