Respond, the leading provider of complaint, feedback and customer service software to the financial services sector, will demonstrate its products and services at Complitech 2006. The event is Europe's foremost exhibition for regulated financial services firms seeking technology that will enable them to meet the growing regulatory burdens they face. It takes place from 18 to 19 May 2006 at ExCel, Royal Victoria Dock, London.
Respond software helps firms adhere to the principles of Treating Customers Fairly, meet FSA complaint handling and reporting requirements and comply more easily and effectively with industry standards and obligations. The software streamlines the complaint process, empowers frontline staff to resolve issues on first contact and provides process driven management information to highlight the root cause of consumer issues.
âIndustry regulations are becoming ever more stringent and compliance and customer service are more closely linked than ever,â comments Rachel Edwards, marketing director at Respond. âRespond has significant market share in the financial services sector. We work with a broad range of financial organisations across the entire marketplace, helping to improve business performance and compliance with the FSA. Complitech 2006 is the ideal platform for us to showcase our software.â