SMART-Resolve is a user-friendly system that can be used as an integrated module with other SMART suite solutions, in isolation or interfaced to a variety of third-party applications, delivering automation to all aspects of exception related processes, including automated investigation generation and follow-ups, compensation claims, message generation (SWIFT, Fax, email etc.) and accounting entries.
Mr Darius Wanardi, General Manager at Bank Central Asia commented: "Operational efficiency is of utmost importance to the way we service our customers, and we believe that the automation of investigations provided by Swallow Tech is of significant importance in increasing our competitive advantage, reducing operational risk and expense. It is our continuous effort to increase our service level to our customers."
Tony Waszkiewicz, CEO at Swallow Tech said: "Providing Bank Central Asia with a solution that reduces time, effort and expense is an excellent example of our commitment and aim to provide our valued customers with a solution that addresses their needs. We look forward to working closely with Bank Central Asia in the future."