DATAWATCH EXTENDS SERVICE MANAGEMENT TO REMOTE USERS

Ensures Timely Maintenance, Support and Security, Virus and Software Updates for PCs and Laptops Outside the Enterprise

Datawatch Corporation (NASDAQ: DWCH), a leading provider of report management, data transformation and service management solutions, announces the release of Visual|QSM Discovery Suite . The new suite extends Visual|QSM service management to deliver the same high level of maintenance, support and security, virus and software upgrades enjoyed by enterprise users to remote users and others working in the field.

"Visual|QSM Discovery Suite is ideal for both existing and prospective Visual|QSM users as it provides IT professionals with greater control and more simplified management of the entire IT infrastructure. This saves organisations time, human resources and money by delivering IT support and service management for the growing population of users outside the enterprise," said Chris Rodwell, Datawatch director of UK enterprise sales. "Visual|QSM Discovery Suite is an effective method of maintaining the most recent security patches and virus updates, together with efficiently installing and maintaining software on every desktop no matter where it is located."

Two significant benefits of the new Datawatch service management solution are remote control and comprehensive asset discovery. Visual|QSM Discovery Suite seamlessly supports heterogeneous IT environments and gives complete control from a single console. This allows internal and external user IT issues to be solved quickly and efficiently.

IT downtime is kept to a minimum and personnel productivity is strongly supported due to Visual|QSM Discovery Suite’s ability to allow IT support professionals to:

-Take control of remote desktops for rapid problem resolution;
-Perform active, ongoing maintenance on remote systems;
-Proactively monitor key systems;
-Respond rapidly to user requests for help;
-Resolve more problems on the first call;
-Diagnose common configuration errors or hardware limitations; and
-Train users to avoid or solve common, recurring problems.

Maintaining numerous PCs, IT assets and application configurations can seriously drain IT resources. Visual|QSM Discovery Suite creates a consistent, unified solution for taking control of the entire IT asset lifecycle throughout the enterprise, by:

-Automatically discovering computers on the network and creating detailed inventories of installed hardware and software;
-Monitoring and reporting on software license usage;
-Tracking both computer and non-computer assets, including contractual assets, maintenance agreements, telephones, office equipment, etc.;
-Accessing all stored asset data from a single repository;
-Controlling access to asset data based on the user's role in the organisation; and
-Entering and tracking asset data from a Web console.

Visual|QSM Discovery Suite’s complete asset management solution helps to eliminate unnecessary software purchases and makes it easier to be accountable in licensing audits. With an array of powerful features and functionalities, Visual|QSM Discovery Suite helps bridge the gap between IT and business management processes. By leveraging an enterprise’s existing investment in database, application, and directory service technologies and reducing the cost of downtime, Visual|QSM Discovery Suite provides a solution that offers fast results and return on investment.

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