Nissay Dowa cuts ongoing application management costs by 50% with PolarLake Integration Suite deployment

"Incremental Integration" already driving out costs and delivering improved customer service for Japanese insurance giant

Dublin, Ireland, 8th March, 2005 - PolarLake, a leader in standards-based incremental integration, announced today that Nissay Dowa, one of Japan’s leading insurance providers, is using the PolarLake™ Integration Suite to deliver integration solutions and substantial cost savings relating to the ongoing development and management of their systems.

The initial project involved the delivery of a portal solution, providing self-service access to insurance policy details to Nissay Dowa customers and, in the process, reducing operational costs through removing the requirement for telephone support. The PolarLake Integration Suite was used to integrate the portal solution with new customer-centric CRM systems and existing application infrastructure, including relational databases storing insurance details.

By using PolarLake, Nissay Dowa was able to implement a standards-based and flexible solution that could be adapted quickly and easily to meet changing customer requirements. This flexibility delivers a 50% saving on ongoing development and management as the solution is evolved and adapted to meet changing customer requirements. In addition, Nissay Dowa expects to realise savings of up to 30% on changes to back-end applications and the integration architecture itself.

"PolarLake’s fully standards-based and flexible XML integration enables us to save a significant amount in ongoing application management and development costs," said Ichiro Nakajima at Nissay Dowa. "By enabling our customer portal solution to integrate with data stored across multiple departments, technologies and locations, PolarLake has also helped us to improve customer service levels without significant re-engineering of the IT infrastructure."

"A key failure of previous approaches to integration was the high-cost of system changes and application maintenance", said Ronan Bradley, CEO of PolarLake. "The Nissay Dowa project demonstrates that the PolarLake approach – distributed, light-footprint and standards-based – can deliver real savings in these areas. We are delighted to see our customers enjoying real, measurable return on investment after the adoption of PolarLake products."

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