London, 7th March, 2005 - Just seven days before the start of the G7 Financial Ministers Summit, Xpert Communications was called upon to help install 200 extra phone lines at The Queen Elizabeth II Conference Centre so that it could act as the Summit press centre.
Conference Centre ICT Manager, Richard Battersby commented: "With only one week to go until the summit, we needed an incredibly fast turnaround. Xpert was familiar with our system so they were able to install extra PRI (Primary Rate Interface) cards in just a few hours enabling us to provide an extra 200 phone lines for the two day summit."
This installation follows Xpert upgrading the centreâs 18-year-old phone system. After a rigorous tender process, Xpert Communications was identified as offering the best value-for-money, and because of the companyâs professionalism and attention to detail, were chosen to upgrade the existing Plessey ISDX switch, to a Mitel 3300 Integrated Communications Platform (ICP).
We were aware that the technology was becoming out of date," continued Battersby, "and we wanted a more modern system that would provide better functionality and make maintenance easier. The new system has integrated voicemail and is far more reliable."
The Mitel Networks 3300 ICP offers over 500 features including voicemail, auto-attendant, hot-desking and support for touch-of-a-button, drag-and-drop video and audio conferencing. The system also has support for the broadest range of IP desktop devices within the industry today.
With The Queen Elizabeth II Conference Centre only closed for four weeks during the summer, this upgrade also had to take place during a strict time frame. "Xpert completed the upgrade in just four weeks and it was this rapid turnaround that convinced us that they were the right suppliers when it came to installing the new phone lines for the summit," explained Richard Battersby.