Audrey Maclaren, Standard Life customer service director, said, "This implementation will complete the AWD enabling of the Customer Services Division and therefore provide an important and efficient mechanism for moving work between areas and improve customer contact view. We will be able to balance workloads, which benefits a lean environment where staff members are multi skilled. It will also bring business continuity that will be enhanced through constant electronic back up and by reducing the risks associated with paper."
Kim Holloway, DSTiâs global sales director, said, "The expansion of AWD into the Group Pensions area of Standard Life now takes us enterprise-wide and builds on the success weâve already had in the Life Claims and Servicing and Individual Pension Claims and Servicing departments within Standard Life. With the continued rollout, we are confident that AWD will bring even further benefits by helping Standard Life to maintain their excellent high standards of customer support through work delivery and automation. AWD is the leading business process management solution in the life assurance market. Standard Life have been an AWD client since 1996 and we are pleased to continue to
grow our relationship with them."
Standard Life use AWD for central scanning and indexing, routing work to the appropriate people at the appropriate time â using specific business rules applicable to Standard Life, automate processes and provides comprehensive management information throughout.