Algorithmics Expands Global Support Operations, Offers 24x7 Premium Support Service

TORONTO, CANADA - June 21, 2005 - Algorithmics Incorporated, a recognized leader in enterprise risk management, today announced the rollout of a 24x7 post-implementation service offering through Algo Assist, it's global support organization. This service has been introduced to a subset of clients with full availability planned by year's end. The service will provide clients with real-time access to the information, skills and technology they need to ensure that they maximize and leverage their risk management solution over the long term. Algo Assist is available globally, and provides post-implementation technical support to Algo Suite customers.

Algo Suite is Algorithmics' advanced suite of enterprise risk management solutions.

"Algo Assist combines state-of-the-art technology with a highly skilled team to deliver world-class support through an international infrastructure,"
says Mina Wallace, Vice President Operations for Algorithmics. "This is part of our ongoing effort to ensure our clients receive the best solutions and services available in the world today."

Customers can select from a range of support services designed to meet their specific needs. The Standard Support package offers investment protection for new product releases, as well as telephone and email support during business hours. The Standard Support package also includes access to the website. The Premium Support package includes all of the benefits of the standard package, but also includes 24x7 access to the Algo Assist team, quarterly service reports and reviews, enhanced escalation options, and discounts for supplementary services.

Become a bobsguide member to access the following

1. Unrestricted access to bobsguide
2. Send a proposal request
3. Insights delivered daily to your inbox
4. Career development