"Our customers are very excited about this new product", says Arthur Frankstein, IntegraSolv's Vice President. "Traders are using BSM as an input -- this is the ultimate validation of the value that BSM can provide. We send our Trusted BSMâ¢ where no other BSM vendor has gone before â to the trading desks. There, it's all about truth, about NOW, about millions of dollars on the line, about the high payoff of IT."
Financial trading networks are fully reliant on the quality of services that Information Technology (IT) provides. The cost of IT failures increases in an environment of higher trading volumes, direct access to markets, proliferation of algorithmic trading, and the growth of Service Oriented Architecture (SOA) based trading systems. The discipline of Business Service Management (BSM) provides an excellent quantitative framework for managing IT quality based on business demands.
Vendors who are focused on infrastructure have been facing key challenges in implementing real life BSM. These challenges are: 1) complexity of mapping the entire IT stack into services; 2) brittleness of those definitions in the face of changes in underlying IT components; and 3) low quality of application status data used as part of BSM analysis.
Due to low quality, BSM formerly was not up to the high stake business demands. IntegraSolv's approach to BSM overcomes these obstacles. IntegraSolv has taken the approach of defining BSM data from the high quality application data. The result is simplicity of definition, tolerance to change, and high quality status â in other words, Trusted BSMâ¢ - that can be relied upon when a lot is at stake.
IntegraSolv employed three major underlying technologies to produce this Trusted BSMâ¢: 1) Owlâ¢ Enterprise Instrumentation allows for real-time collection of metrics directly from the applications; 2) a rich topological model of business services, applications, and their IT dependencies; and 3) a configurable analytical engine closely integrated with model allowing for building arbitrary change tolerant rules.
IntegraSolv's Trusted BSMâ¢ has proved itself by providing equity traders of a Tier 1 global investment bank real-time IT support â giving them status of access to financial markets, freshness of market data, and timeliness of their positions.