The service will offer a compelling proposition for organisations processing large volumes of documents such as credit card applications, insurance claims and general customer correspondence. The Xansa-BancTec partnership will offer a highly efficient and accurate document processing service, reducing the cost of taking on and managing customer data.
"The partnership is a meeting of two leaders in their fields," commented Peter Jolliffe, Director, Managed Services of BancTec Limited. "Xansa has an enviable track record of delivering value-added business process services by leveraging its mature and fully integrated India delivery channel. Xansa forms an ideal partner, complementing our managed service operation and we are looking forward to working with Xansa to develop the UK market."
"BancTec's leadership in document capture technology and managed services enables the maximum automation of data capture, allowing Xansa to focus on the complex aspects of the processes that require human intervention", said James Doyle, Head of Financial Services, Xansa. "The joint Xansa-BancTec offering will enable businesses become more agile and responsive to customer needs by reducing application processing time, improving accuracy and reducing operational costs, resulting in enhanced customer acquisition and retention."
The Xansa-BancTec partnership announced today can be scaled to process millions of handwritten documents. Xansa and BancTec are already active in the banking, insurance, public sector, retail, telecoms, and utilities sectors, where they will offer the new service.