Speaking at the event, Managing Director Tony Johnstone said "I am delighted to celebrate our first 15 years of business. We believe that our history to date is a real success story; we have built an excellent team and we have continually enhanced our products and services. We know that our success has been due to the long-standing relationships that we have formed with our customers."
Vulcan specialise in delivering enterprise software solutions for insurance and consumer lending. Customers in Ireland include Hibernian Direct, One Direct, CitiFinancial and Bank of Ireland. Vulcan provide each customer with a customised system, and a tailored package of services including consultancy, project implementation and support. The Vulcan system is a web-enabled solution for multi-product and multi-channel business.
Vulcan attribute their success to several factors. Their Vulcan system is designed specifically for consumer financial services and reflects the expertise of the company in that sector. They are committed to customer satisfaction and have built a team of dedicated professionals who combine industry knowledge with technology expertise. Tony Johnstone said "Our customers like the fact that we know their business, and they are confident that this enables us to add real value to their projects."
Vulcan are looking forward to the future with confidence. Sales Manager Cian McNamara said "We will build on our success of the last 15 years into the future. While this company was created to realise the opportunities brought about by the emergence of call centres, our latest systems enable our customers to exploit the full potential of Internet channels. The Internet allows providers to put customers at the centre of their business while reducing the cost of distribution and service. Broadband will have a big impact on consumer attitudes to this channel, and providers need to invest to capitalise on this opportunity."
Vulcan is poised for further growth. The company recently moved to its new premises at Vulcan House in Galway. The company plans to expand the organisation by 25% in 2005 and recruitment is underway.