State-of-the-art Diebold ATMs transform Raiffeisen bank branches

Customers benefit from upgrades and modern, fast machines

(LONDON) - Diebold has completed a large-scale upgrade that will change the face of self-service banking for customers of Raiffeisen group’s banks in Switzerland. The upgrade makes Raiffeisen automated teller machines (ATMs) compliant with the Euro and EMV (Europay, MasterCard, Visa) European Global Standard, making way for safer and so-called "express" transactions.

This massive project involved upgrades to more than 750 Diebold ATMs. A total of 180 ATMs were replaced with newer models, 50 of which were Diebold Opteva® units. The new units passed the Telekurs strict certification process, which is compulsory for all Swiss cash-withdrawal equipment connected to the Telekurs network and the new inter-bank network application, known as BM5.0.

The upgrade delivers a number of benefits to customers. Newer specifications allow for faster, “express” transactions at the ATM, which also enables people who are visually impaired to repeat their previous transactions with only a few keystrokes. The upgrade will also provide for future evolution, such as software downloads, Triple Data Encryption Standards (3DES) and biometric recognition techniques.

"Through our long partnership with Diebold, we know ATM upgrades are a key area of Diebold expertise," said Kilian Stillhart, product manager of payment systems for Swiss Union of Raiffeisenbanks.

"The large and varied task ran smoothly and efficiently because Diebold understood the extent of the job and their staff are trained specifically for hardware stocking, testing and preparation of EMV upgrade kits. Diebold even provided extra training for our employees in the areas of upgrading procedures, support and help-desk details. Our customers are happy that they can now withdraw both Euros and Swiss Francs from the same ATM," Stillhart said.

To complete the project, Diebold worked together with the Swiss Union of Raiffeisen Banks, which represents more than 470 Raiffeisen banks, as well as with Raiffeisen Informatics and Zühlke Engineering. In accordance with Telekurs specifications, the team developed a completely new software application, which is based on the latest standards including EMV 4.0 L2, XFS 3.0 and Diebold’s Agilis® platform. In the future, this new application will greatly simplify both maintenance and software testing. Diebold’s EMV Kernel application, which is a vehicle for authentication, was also approved by EMVCo’s certified laboratories.

"For this particular project, each Raiffeisenbank branch had to be dealt with separately, depending on the age of the ATM," explained Felix Germann, marketing and sales manager for Diebold Switzerland. "This involved careful assessment to determine whether the ATM required an upgrade - and what level of upgrade it required - or if it would need to be exchanged for a completely new model."

Diebold has provided Raiffeisen with ATM hardware and software for more than a decade, during a time when Raiffeisen has grown to become Switzerland’s third-largest banking group, which now includes more than 1,300 branches.

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