Pegasystemsâ industry-leading card services solutions cut overhead costs and improve customer satisfaction. By linking customer service representatives with back-end systems, issues can be resolved with one-and-done processing.
The PegaCARD suite of solution frameworks, built on Pegasystems'
industry-leading business process management platform, enable card services firms to automate their most critical business processes including customer service, collections, disputes, credit, and fraud.
Pegasystems' card services customers include five of the top ten North American issuers, two of the top three associations, as well as leading card customers in Europe. Through this experience, Pegasystems has built a deep proficiency in card services supported by dedicated professionals in the sales, service, support, product management and product development team totalling more than 150 years of aggregate card services experience.
In addition to reaching a milestone of 350 million cards supported, Pegasystems' software supports the execution of over two billion instructions and over 50 thousand database accesses globally every second.
"Pegasystems is proud to offer the only suite of card services solutions built on an industry leading business process management platform. As such we provide the agility necessary to rapidly enable personalised customer interactions and regulatory compliance for increase revenue and decreased risk, while also driving efficiency gains through the automation of critical business processes," said Jay Sherry, vice president, BPM markets, Pegasystems.
*Transactions and values based on market share applied to industry data.