Plan International deploys EigerPAY Gateway. High level of technical support seen as critical by charity in IT migration

Rugby, UK: 15 November 2004: Plan International, the humanitarian, child-focused development organisation, has successfully completed the deployment of EigerPAY Gateway from Eiger Systems (, Europe’s leading developer of validation and payment solutions for automated banking and e-commerce. EigerPAY Gateway will enable Plan International to utilise BACSTEL-IP, the new payment submission platform from BACS, scheduled to replace the existing BACSTEL service by 31st December 2005.

Plan International is heavily reliant on donations made by members of the general public to support its work. A significant element of this is child sponsorship and because donors typically pay a fixed monthly sum, it was imperative that the transition to BACSTEL-IP did not impact on the charity’s processing of over 1,000,000 Direct Debits each year. As with most charities, Plan International is also conscious of its responsibility to minimise its administrative overheads and maximise the value of every donation.

Hazel Newton, Plan International’s in-house Accountant, commented:

"We recognised the need to move to BACSTEL-IP, but wanted to ensure that the transition would be as quick, efficient and cost-effective as possible. Having evaluated the various options available to us, we decided to work with Eiger Systems because of the high level of assistance they gave us from the outset in helping us overcome the technical problems we faced with our existing systems."

Without regular donations from the public, the work of Plan International would be significantly disrupted, so any transition had to be seamless to ensure the collection of Direct Debits was not interrupted. Early migration to BACSTEL-IP has ensured that the project received the appropriate resources, in turn enabling its Direct Debit collection to continue smoothly. Furthermore, Eiger Systems’ implementation of EigerPAY Gateway was completed comfortably within schedule and has now been running successfully for 6 months.

In addition to using the BACSTEL-IP technology for collection of Direct Debits, Plan International will also submit around 20,000 AUDDIS (Automated Direct Debit Instruction Service) transactions per annum to initiate the Direct Debit process automatically.

Hazel Newton concluded:

"The Direct Debit system is an incredibly powerful and cost-efficient tool for charitable fundraising today. Although the move to BACSTEL-IP has been dictated by factors beyond our control, we are now confident that the new technology is both robust and highly scalable, has been deployed in the most cost-effective manner and will ensure that we can continue to help children and their communities in some 45 developing countries across the globe."

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