The deal follows on from the provision in January last year of XGS's Document Advisor Office (DAO) Service to Scottish Widows' parent company, Lloyds TSB. The extension of the deal to Scottish Widows endorses XGS's strong pedigree in document management.
Xerox Global Services includes the provision of creative services for Scottish Widows. It includes the production of brochures, forms, promotional materials and manuals, some of which were handled by outside agencies. XGS will also manage the company's Transactional Document Production and general Document Warehouse facilities in Edinburgh, and will utilise the latest Print on Demand technology to digitise Scottish Widows' data with Xerox's Automated Document Factory (ADF) solution, reducing by half the storage space required and cutting 'time to market' for critical customer-facing documents.
"Chief Financial Officers are increasingly recognising that document management is important, but as it is not a core area of expertise for their organisations they are outsourcing to specialists. Scottish Widows is taking the right steps to manage the associated costs and further improve its productivity," said Robert S. Bauer, Vice President and Chief Technology Officer for XGS. "We are building on the partnership with LloydsTSB to reduce Scottish Widows' annual document spend by 14 per cent. This builds on the enterprise wide approach creating greater opportunities for document related process improvement and facilitating maximum flexibility in an increasingly competitive environment"
Bauer is a former leader of the prestigious Xerox Palo Alto Research Center's (PARC) Advanced Systems Development Lab, specialising in research surrounding work practices and knowledge sharing to assist businesses in managing change and process improvements.
"Partnering with Xerox Global Services allows us to concentrate on our core business," said Ron Whatford, Managing Director, Operations, at Scottish Widows. "In an increasingly competitive market, it is imperative that we stay ahead of our rivals. By better managing documents and the key business processes they support, we are continuously improving not only our customer service and competitiveness, but also, ultimately, our profitability."
Chris Lee / Catherine Jones
Kinross + Render (on behalf of Xerox)
Tel: +44 (0) 20 7592 3100
Scottish Widows Press Office
tel: +44 (0) 131 655 6818
David Millican, Xerox UK
Tel: +44 (0) 1895 843196