Based on the responses of 47 clients in the survey, Doug Ziurys, Senior Vice President at FImetrix, said, "JPMorgan consistently earns top satisfaction scores on nearly every attribute measured. It ranks number one in the key areas of price, installation support, management of liquidity throughout the day, and having a dedicated customer service team. It places equal first for reporting, tracking and monitoring."
Brian Wedge, global product manager for CLS at JPMorgan Treasury Services, said, "From the outset, we developed our offering to be good value to our clients, to isolate them from the complexities of CLS, and be backed up with excellent customer service. These survey results are testament to the key benefits of our approach and are in line with the high user satisfaction levels experienced by our existing clients."
Stefanie Davidson/Tom Coombes
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