The workflow system, developed with Staffware, a global leader in Business Process Management (BPM) software, increases operational efficiency by allowing exceptions to be routed to back-office personnel based on user-defined business rules. The technology reduces risk and streamlines functions by minimizing exposure to processing delays. By using these business rules, clients can filter the "noise" and focus their resources on those breaks considered to be true exceptions.
ADP is applying significant focus to the area of workflow. Comments Lisa Lidsky, Vice President of Workflow Process, ADP Brokerage Processing Services, "We believe that workflow is a differentiator for our brokerage products, allowing our clients to increase productivity and reduce risk exposure."
ADPâs continuing strategy is to deploy workflow solutions that are tightly integrated with existing back office applications. Clients are given the flexibility of defining their own business rules to drive processes. Many exception resolution functions that are currently done manually can be automated via these rules. ADPâs leading edge technology and business expertise uniquely position it to provide major benefits such as operational efficiency, cost reduction and risk mitigation to its clients.