RightNowÂ® Technologies, the leading on-demand CRM company focused on customer service, and lifecycle enterprise application services provider Sierra Atlantic have announced a partnership to provide global 2000 organisations with advanced, integrated CRM solutions. The partnership enables these organisations to fully leverage RightNow's acclaimed on-demand customer service solutions in conjunction with other enterprise CRM, ERP and SCM applications.
Sierra Atlantic will now support global 2000 organisations deploying RightNow's on-demand solutions in complex IT environments with the implementation, integration and support services they require to optimise ROI and accelerate time-to-benefit. These upmarket companies are embracing RightNow's solutions in growing numbers, as their effectiveness is validated in the field to maximise customer value.
With its unique NShore(tm) methodology for providing complete lifecycle Enterprise Application Management services, highly skilled global staff, and broad certifications-including Oracle, Peoplesoft, SAP, and Siebel enterprise applications, and BEA, IBM, Oracle, Tibco and webMethods integration platforms-Sierra Atlantic is ideally qualified to service RightNow customers with sophisticated enterprise integration requirements. NShore(tm) consists of best practices, tools and processes that ensure the right mix of onshore, near-shore and offshore software services for both enterprise application vendors and their customers. The tested, proven processes of this methodology ensure rapid development, implementation and responsive and effective support of solutions, with reduced iterations, resulting in quality solutions delivered at minimal cost and duration.
"The partnership of Sierra Atlantic and RightNow delivers exceptional value in environments where complex, highly customised integrations are essential for achieving targeted business goals," Peter Dunning, Executive Vice President for Worldwide Field Operations, said. "Sierra Atlantic's proven experience and expertise is a welcome complement to RightNow's own internal professional services organisation."
The partnership with Sierra Atlantic brings the total number of global support professionals for integration and development to more than 400. Several joint RightNow-Sierra Atlantic engagements are under way.
"RightNow is a powerful platform for improving the quality and efficiency of communications with customers, and the openness of its web-based architecture makes it ideal for integrating customer-facing business processes-in addition to a wide range of back-office tasks," Marc Hebert, Sierra Atlantic's Executive Vice President, said. "These attributes create new opportunities for customers to fully exploit the potential synergies between RightNow and other industry-leading software vendors, using our integration core competence."
Customers have integrated their hosted and in-house RightNow deployments with a wide range of third-party applications databases, and call centre platforms. RightNow's integration with other enterprise applications is facilitated by an XML Parser, standard APIs and a built-in Event Handler. Its XML-based integration and pure Web architecture make it ideal for implementation as Web Service. Pre-fabricated integration modules, known as "RightNow Connectors," are also available for Siebel and Remedy.
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