New York, NY, February 9, 2004 - IPC Information Systems, LLC today announced general availability of Advanced Fault Management (AFM), a proactive, real-time monitoring service designed to optimize trader voice system availability from the trading desk to the carrier network. Trained technicians at IPCâs three newly opened Global Solutions & Operations Centers (GSOCs) in New York, London and Sydney coordinate AFM service delivery for banks and brokerages around the world in a 24x7 "follow-the-sun" model, in contrast to the traditional and time consuming "break-and-fix" model of system maintenance managed in-house.
"The principal value of Advanced Fault Management is simple â to identify and resolve any issues with lines and equipment long before a trader would discover them," said Lance Boxer, IPCâs chief executive officer. "Weâve turned the traditional process on its head. Typically a trader notices a problem, calls the communications team over, and an urgent resolution process ensues. Instead, we monitor the equipment and the lines 24/7 and resolve issues immediately and often remotely. The end result is maximum efficiency for traders, and minimal headaches for the IT department. AFM is a quantum leap in the service level to the trader and the trading floor."
Todayâs communications and IT managers are balancing a number of competing priorities affecting the voice trading environment, including business restructuring, operational readiness programs, system upgrades, workspace changes and workforce reconfiguration. AFM installed across the enterprise saves IT managers time and resources by adding a layer of proactive service and analysis, thereby reducing the complexity of managing trading floor operations. Early identification and resolution of errors within the voice communications infrastructure equates to improved system availability and increased trader productivity.