as a desktop platform, leading the way for more cost-efficient and high
performance contact centres.
GT-X is poised to benefit from an increase in the general demand for Linux in the front office. Savvy corporations wanting to run their businesses on it can do so with the help of Graham Technology. Graham's solution allows contact centre operators to interact with back-end strategic systems in a way they feel is the most practical for them.
Graham Technologyâs Product Architect, David Williams, said: 'In terms of its responsiveness, contact centre operators can drive through the process at the pace of the customer; screens refresh very quickly. Many thin client solutions for Linux however, employ a Web Browser such as Netscape to deliver the user interface. We believe that a dedicated client is more suitable for frequent users who need high performance in order to meet customer service levels.'
User trials with Graham Technologyâs Linux client have already proved successful: a large telecom company said their contact centre agents couldnât tell the difference between the existing client running on the Windows platform and the client developed in Java.
CEO Iain Graham commented:ââ Browsers in their current state of development are only suitable for users who require occasional access to systems. We have always had a thin client architecture, having historically worked on X-Windows, Browsers, Interactive TV, Microsoft and now Linux. The most optimal solution is for a single process to be able to run on any of the above clients.ââ
Director of Consultancy, Tony Mclelland added: ' The Java client gives an
acceptable interface for use on Linux in a way that the universal Web
Browser currently cannot. This is a Linux client for GT-X which will keep
contact centre costs down without compromise on performance.'
For more information contact:
Graham Technology plc
Tel: +44 (0)141 533 4000