London, UK â November 11 , 2003 â TIBCO Software Inc. (NASDAQ:TIBX), a leading enabler of real-time business and the leading independent business integration software company in the world, as demonstrated by market share and analyst reports, today announced its first major financial services win since its re-entry into the market just one month ago. Toyota Financial Services, the finance and insurance brand for Toyota in the United States, chose TIBCO as its enterprise integration platform. The first implementation would be to integrate Siebel's Universal Application Network (UAN) with legacy mainframe applications to enhance customer service across call centres.
"We needed to have real-time access to customer data so our service representatives can easily access important customer information and deliver
extraordinary service," says Shaun Coyne, vice president and chief information officer, Toyota Financial Services. "With the strength of the TIBCO platform, and the power of UAN pre-packaged processes, weâll see a better time-to-value on our CRM applications, while being able to deliver a more robust suite of financial services offerings to our customers. TIBCOâs deep understanding of the financial services market, solid technology and proven UAN expertise made TIBCO the right choice for us."
Through efficient use of customer data, Toyota Financial Services will be able to offer better initial service and eventually build upon its core product offerings by offering other automotive-related financial services.
"The Toyota Financial Services integration project demonstrates the depth of
TIBCOâs robust solution-set and its ability to help businesses solve challenges with exceptional efficiency and flexibility," said George Ahn, executive vice president and chief marketing officer, TIBCO Software Inc. "This also demonstrates what TIBCO is capable of now that we have direct access to financial services customers."