London. 16th June, 2003 â Kalahari, a global provider of real-time analytic solutions and strategic consulting services to financial and energy trading institutions, in over 15 countries, announces the appointment of Adrian Jones as senior director, professional services. Based in London, Jones will oversee the Companyâs growing Professional Services Organisation (PSO), which consists of a global team of business and technology professionals that deliver high-value business solutions, with measurable returns on investment for Kalahariâs customers. He reports directly to Kalahariâs managing director, David Harrelson.
Prior to joining Kalahari, Adrian was EMEA Director of Professional Services at the $800m divine, Inc. In this role, he was responsible for more than 10 distinctive software solutions, complete end-to-end customer lifecycle management, solutions support centre, strategic consultancy, and education and training. Previous to divine, Inc., Jones spent four years at $100m Melita, in various management assignments transforming the technical organisation and expanding their professional services capabilities. As a result of his leadership, the Melita PSO team grew their revenues eight fold to Â£3.8 million.
"We are extremely pleased to welcome Adrian to Kalahari," said David Harrelson, managing director, Kalahari. "His keen business savvy along with his ability to build teams were just some of the key character traits I was looking for related to this assignment. At divine, Inc. I had the privilege of working along side Adrian, where he was responsible for the very challenging customer services and European Support Centre. During that time, I witnessed first-hand the high levels of customer satisfaction he and his teams achieved as well as the positive impact his direct management had on increasing revenue. With more than 17 years of business and technical management expertise at fast-growing solutions companies, Adrian has already added tremendous value to the Kalahari staff as well as to its customers."
Jones has many years of experience managing and growing the professional services organisations of high-growth companies toward long-term success. The Kalahari PSO achieves its mission of "total customer satisfaction" by diligently providing high-quality planning, systems architecture, programme management, systems implementation, education and training for its clients all over the world. The Kalahari PSO has assembled a unique combination of technical and business professionals focused on providing a broad base of expertise around financial business solutions that meet and exceed customersâ needs.
The Kalahari PSO team has developed a complete end-to-end Customer Lifecycle Methodology that combines the collective wisdom and industry best practices of more than 400 engagements since 1987. Kalahariâs methods incorporate strategy, business templates, and post go-live support. Additionally, through the Global Support Centres in New York and London, they provide a 24 hours a day, 7 days a week service.
"Kalahari has a market-leading position as a global provider of real-time pricing and analytical solutions, my specific objective is to deliver the industry's best and most innovative professional services solutions to sustain competitiveness and meet and exceed our existing and new customers' expectations," said Adrian Jones, senior director, professional services, Kalahari.
Jonesâs other successes include roles at Glenayre Electronics and EIS where he successfully built and transformed the technical organisations of both companies. Jones began his career with Her Majestyâs Forces where he gained his early technical management experience.