ALLTEL program pinpoints benefits of technology efficiencies

LITTLE ROCK, Ark. – ALLTEL is introducing a value-added service, known as Value Tracker, to measure the productivity associated with information technology investments, delivered at no cost to existing clients who participate in the program. No other technology provider in the financial services industry offers a similar tool at no cost.

Value Tracker measures the return on technology investments by analyzing productivity before and after implementation. This process provides a clear quantification of the benefits derived from technology investments. Additionally, ALLTEL Information Services provides clients with an easy-to-use measurement tool to continuously review productivity.

"We are providing clients with the ability to measure the efficiencies they are achieving through their technology investments along with the ability to help them translate those benefits into real dollar savings," said M.J. Uhlik, program manager for Value Tracker.

ALLTEL has established a standard Value Tracker program for consumer and mortgage loan origination; consumer, mortgage and mortgage Internet loan servicing; mortgage claims, foreclosure, insurance, lien release and payment processing; retail branch platform sales, service and teller operations; and call center operations.

Additionally, ALLTEL offers an Enhanced Value Tracker program that provides clients with a predictive analysis of cost reduction, productivity improvements and re-engineering services at their organization. This analysis is conducted by Benchmark Consulting, a leadership organization focused on business process management. Enhanced Value Tracker programs require additional client investment.

Fidelity National Financial (NYSE: FNF) has announced plans to acquire the financial services division of ALLTEL Information Services and the transaction is expected to close before the end of the first quarter of 2003.

ALLTEL is the leader in the mortgage loan automation industry and the largest U.S. provider of software and processing services to firms servicing residential mortgage loans. ALLTEL processes approximately 21.2 million residential mortgage loans, with balances exceeding $2.4 trillion. Additionally, ALLTEL provides servicing automation to nine of the top 25 subprime lenders.

Forty-eight of the top 50 U.S. banks rely on ALLTEL's products and services. ALLTEL provides loan-servicing automation for more than 20 million mortgage loans, with balances exceeding $2 trillion. Additionally, more than one-third of the total dollar volume of outstanding U.S. consumer loans, including mortgages, is processed on ALLTEL Information Services' software applications.

ALLTEL, with more than 12 million communications customers and nearly $8 billion in revenues, is a leader in the communications and information services industries. ALLTEL has communications customers in 26 states and provides information services to telecommunications, financial and mortgage clients in more than 50 countries.

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