NAG AND BT AGREE NEW FIVE YEAR OUTSOURCING CONTRACT WORTH £145 MILLION

BT today announced a £145 million outsourcing contract with National
Australia Group (NAG), the international financial services group. The deal
marks a five-year extension to BT's original contract, with NAG continuing
to outsource its information and communications technology (ICT) services to
BT.

The outsourcing agreement encompasses the supply of voice and data services to 800 branches across the UK and Ireland. BT will deliver telephony services, intranet and internet applications, remote access and security services. In addition, it will provide managed Local Area Networks (LAN), Wide Area Networks (WAN) and Internet Protocol (IP) infrastructure to the branch and head office network. The deal also includes a number of other projects to develop existing ICT systems and applications.

NAG will benefit from BT's first-class ICT expertise and consultancy that will enable it to remain focussed on its core financial services business, whilst benefiting from the flexibility to react quickly to customer demands and marketplace dynamics. BT's services will also result in lower operational costs for NAG, reducing the company's total ICT expenditure.

Darryl West, CIO Europe, NAG, said: "Through outsourcing to BT, NAG is gaining technical, financial and business flexibility by having access to a much wider skills base. BT really understands the ICT needs of our business and continuing our contract with them was the obvious choice."

Neil Rogers, president of solutions, BT Ignite, said: "The re-sign is a great accolade and testament to our successful relationship with NAG. Since we first signed five years ago, NAG's business has changed and we have worked with them to provide ICT solutions to complement and support the business throughout. This new deal will encompass further upgrades and will ensure that NAG remains at the forefront of the financial services market."

Under the terms of the new agreement, BT will implement a structured technology consultancy programme, which will give NAG access to new technical innovations and market research.

In addition to providing ICT services to the company's European operations, BT also manages NAG's global WAN network and commissioned a fully resourced contact centre based in Kilmarnock, which handles telephone banking enquiries made to the organisation.

For further information, please contact:
Caroline Power / Josephine Bowen
Band & Brown Communications
+44 (0)20 7419 7000

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