Automated business processes from DST International continue to improve customer relationships andoperating efficiencies

Sydney 3 September 2002
Plum Financial Services has re-affirmed its commitment to implementing advanced technologies for improved business solutions with the introduction of WIN
(Workflow and Imaging Network) – the latest enhancement to its customer care systems. Designed to maximise Plum’s administrative productivity and efficiency, WIN represents the combination of data and image scanning
of member records and the control of the flow of transactional work throughout Plum’s member servicesand finance teams.

DST International will provide the corporate superannuation provider with automated business solutions for existing internal and external customer
support, as well as the future scalability for meeting Plum’s current rapid growth in customers.

"WIN represents another step in using technology to further streamline our business processes and work towards achieving service excellence for our members
and clients," outlined Ms Jane Cutler, Managing Director, Plum Financial Services.

"As Plum’s client needs become more complex, flexibletechnology solutions need to be implemented to support our day-to-day activities and future growth," she said.

The HiContact Automated Work Distributor (AWD) system from DST International provides today’s financial services organisations with the opportunity to
eliminate paper from the working environment. Documents are captured in a digital format from the communications channel that the customer chooses to
use, (such as the internet, email and traditional correspondence). The workflow components follow automated procedures and compliance rules, eliminating
many costly and time consuming manual procedures previously required.

"DST’s global customers currently rolling out HiContact AWD solutions are experiencing immediate productivity improvements of up to 35%," commented Mr Ian Mathieson, Managing Director DST International.

"With streamlined day-to-day operations, customer service improvements are also significant – without increasing staff numbers. We expect that Australian
organisations such as Plum will be able to capitalise on these results and more.

About Plum
Plum Financial Services is a joint venture between Australia’s MLC and the Vanguard Group of the United States. Plum provides integrated superannuation
solutions for medium to large Australian organisations wishing to outsource their superannuation arrangements. Purpose-built for the era of member investment choice, Plum’s philosophy is about providing members with a
meaningful education experience to help build their knowledge and understanding of superannuation so that they are empowered to manage their financial future.
Headquartered in Melbourne, Plum works with 52 companies and administers AUD$2.6 billion in committed funds on behalf of 55,000 members.

For further information please contact:
Cathryn van der Walt
Tel: +612 9501 1931

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