NEW YORK, June 7, 2002 - JPMorgan Treasury Services, www.jpmorgan.com/ts, a unit of JPMorgan Chase (NYSE: JPM) and a leader in global payment, trade finance and treasury services management, today announced a significant innovation in customer service through its new online Notification Request advising service. Utilizing push technology, the new Notification Request advising service offers global clearing clients payment information that is delivered in near real-time through an array of e-mail enabled devices. This new function, combined with eServe's advanced features, provides JPMorgan's customers with a one-of-a-kind integrated, Web-based cash management solution.
"This new service is an innovative addition to our robust eServe product and is part of JPMorgan's ongoing commitment to broaden the range of features that will improve clients' operating efficiencies," said Linda McLaughlin-Moore, Global Clearing Business Executive for JPMorgan Treasury Services. "We are enhancing our traditional customer service with a highly efficient integrated online solution to give our clients the flexibility and power to perform a wide range of critical daily cash management activities from their own desktops."
The Notification Request service is an easy-to-use, e-mail enabled inquiry system that simplifies complex procedures to provide clients with same-day/time critical transaction or event information. Notification Request extends traditional advising methods, allowing JPMorgan to proactively notify clients - and at their option, their beneficiaries - in near real-time when certain transaction conditions have been met. Clients are able to establish their own notification criteria online through eServe. When these criteria are met, the information is then automatically delivered in near real-time through an array of email enabled devices, such as PDAs, alphanumeric pagers, wireless phones, PCs and laptops. Future enhancements to the Notification Request service will include message initiation through the use of code words in payment messages, and the expansion of notification channels such as fax, IVR and phone.
eServe is a virtual extension of JPMorgan Treasury Services' customer service capability, which enables global clearing clients to manage electronically a number of critical inquiry and related reporting activities. eServe allows clients to analyze and improve the operational performance of their payments function with fast, secure, 24/7 online global access, which includes:
- Access to payment details on both current and past transactions
- Ability to request a transaction investigation
- Direct correspondence regarding pending investigations
- Access to case histories for past and present investigations
- Secure transmission of amendments, cancellations and debit authorizations
- Ability to generate inquiry reports
- Access to latest Service Quality Report (SQR) and Straight Through Analysis Report (STAR) to monitor the performance of payments
eServe is also available for use with Lockbox and ACH services.